Terms and conditions

Effectiveness date: September 2024

1. General

The present website is owned and operated by , which is a private company with TAX ID number , and its registered office at: - and contact email: info@onlineusvisa.com (hereinafter, “We”, “The Company”).

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

These Terms and Conditions explain the contracting conditions of our private professional assistance services in fulfilling and submitting the application form for obtaining or renewing the business and/or tourism B1/B2 visa to travel to the U.S. and Canada offered to through this website (hereinafter, "the/our Services").

By making payment for our services, you make a clear statement that you have read, accepted and agreed to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before paying for our private fee for our professional assistance services (contracting our services). In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

The confirmation of the payment of our service fee automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, “You”, “the Customer”).

To access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country (the "User"). Those who do not comply with this requirement will not be considered as Users, with the consequences derived from this.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to contracting our services in order to acknowledge the latest version before the purchase of our Services.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our professional assistance services

The Company offers private services of professional assistance in the process of fulfilling and submitting the application form for obtaining or renewing the business and/or tourism B1/B2 visa and Canada Visa to travel to the U.S. and Canada which includes:

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the application process for obtaining or renewing the business and/or tourism B1/B2 and Canada visa, the completion of the application form and/or scheduling the appointment for the consular interview. For more information, see the “Customer Service” section of these Terms and Conditions.

Remarks:

In addition to the above, the following private additional services are offered on this website by the Company:

A. Denial Protection Service

This Service grants the Customers who purchase it, the option to freely decide if to reapply for a B1B2 visa, in case the U.S consulate or embassy has denied their first (previous) visa application through our website. In the event that the Customer decides to reapply for the visa:

Remarks:

B. Priority Service

By purchasing our Priority Service, you will be entitled to an expedited processing of your requests, ensuring that your needs are taken care of promptly and efficiently. Your requests will be prioritized over those of other clients, guaranteeing a faster and smoother experience with our services.

Remarks:

Please check the “Costs” and “Exclusion of liability” sections of these Terms and Conditions in connection with this section.

3. Purchasing our assistance services

To hire our services:

To hire our Services you must follow the steps below:

Step 1: Complete the application form for obtaining or renewing a business and/or tourism B1/B2 and Canada visa.

Please note that the application forms are in two (2) parts: (i) the first one includes the main information about the applicant and after completing this part, the payment for our assistance service shall be made by the customer; (ii) the second one includes other information the applicant shall provide, in accordance with the requirements established by the U.S. embassy or consulate and the Government of Canada.

Remarks:

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Step 2: Payment

On the payment page, you will be informed of:

Remarks:

For more information, check the sections “B1/B2 and Canada visa costs” and “Cancellation of Services” down below of these Terms and Conditions.

If you have any questions or concerns about our services and/or the costs of the B1B2 and Canada visa application, before confirming the payment of our service fee, please contact our Customer Service.

4. Starting our assistance services

Our professional assistance services will start once the Company can confirm that our private fee has been paid and/or authorized, depending on the payment method selected by the User (Customer). Please bear in mind that card payments are usually confirmed in a few seconds/minutes while other payment methods may take a few days to be confirmed to the Company.

In case of selecting a payment method other than "payment by card", the Customer is recommended to pay our service fee as soon as possible, within the validity period indicated in the same selected payment method.

The Customer has one (1) year to enjoy our assistance services, after which period, if not used, the Customer shall not request the provision of the Services. In this regard, please check the section “Cancellation of Services” down below of these Terms and Conditions.

Remarks:

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services”.

5. B1/B2 and Canada visa costs

As explained previously, the applicable costs must be differentiated between the types of visa that the Client applies, specifically:

If you make a B1B2 visa application each of the payment items are paid separately:

If you make a Canada visa application the Service fee, the Canada Government fees and/or other extra fees applicable will be paid in the same payment process and at the same time to our Company.

Remarks:

Other notes:

Remarks regarding the consular fees in the case that you are applying for B1/B2 visa and Canada visa:

For more information, see the sections "Cancellation of Services" and "Refund policy" of these Terms and Conditions.

6. Merchant of Record

Payments through this website may be charged, indistinctly, by the following Merchant(s) of Record:

All Merchants of Record will make and manage the collection of the total costs of the Services offered through the present website and, where appropriate, refunds made and/or requested by the Customer. For more information, see the "Cancellation of Services" and "Refund Policy" sections of these Terms and Conditions.

All Merchants of Record will also issue the invoice for the charges made, when required by the Customer to the Customer Service. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format, although you can also indicate to our Customer Service your desire to receive a paper invoice, in which case we will send it in this format to the postal address that you indicate to us.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

All Merchants of Record as well as the payment service provider have established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

7. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your B1/B2 and Canada visa application form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete so that the U.S. embassy or consulate and/or the Government of Canada does not find deficiencies to be corrected in your application form, which may delay knowing the result (approval or denial) of your request.

8. Cancellation of Services

The Company, at its sole discretion, may cancel the provision of the Services in the following circumstances:

If our assistance services are canceled for the above reasons:

9. Refund Policy

Previous note: By entering your payment information, you agree to the contracted services and their costs. In this regard, we remind you that the costs of a B1/B2 and/or Canada visa application are informed on the homepage of this website, on the payment page and in the payment confirmation email.
PAYMENT METHOD REFUND METHOD DEADLINE REFUND
Card payment (e.g: Visa, Mastercard, etc.) Rules for all countries except Brazil: Only card payments that have been made through our website will be refunded. Card payments made outside of our website, through any type of third party or payment channel/mechanism, will NOT be refunded.
Rules for Brazil: Card payments will be refunded regardless of whether the payment was made on our website, or through a third party.
If applicable refund, it will be made directly to the same credit/debit card used to make the payment.
Exceptionally, due to operational issues or circumstances beyond our reasonable control, the applicable refunds can be made via bank transfer.
120 calendar days from the date of receipt of the e-mail confirming the payment.
Cash Payment (e.g: Boleto) In case you choose this payment method, please note that:
Refunds are only offered for cash payments in Brazil. Refunds for cash payments in other countries are not offered.
120 calendar days from the date of receipt of the e-mail confirming the payment.
Instant payment method (e.g: Pix) In case you choose this payment method, please note that:
Refunds are only offered for instant payments in Brazil. Refunds for instant payments methods in other countries are not offered.
120 calendar days from the date of receipt of the e-mail confirming the payment.
Bank transfer In case you choose this payment method, please note that:
Refunds are only offered for bank transfer in Brazil. Refunds for bank transfer in other countries are not offered.
120 calendar days from the date of receipt of the e-mail confirming the payment.

The refund request shall be sent to our 24/7 Customer Service through these means:

In order to properly identify your “Customer file” and payment made, as well as for reasons of security and confidentiality of personal data, the Customer may be asked to provide the following information regarding the payments made and/or the B1B2 and Canada visa application (by way of example but not limited to):

Remarks:

For any further information about our Refund Policy, please do not hesitate to contact our Customer Service team through the above mentioned channels, and we take all appropriate actions to remedy the situation raised.

10. Right of withdrawal

In accordance with the exceptions established by the applicable laws and regulations in force, the application form for obtaining or renewing the B1/B2 and Canada visa is a clearly personalized document since it contains the personal information of the visa applicant and is generated exclusively for the Customer. Therefore, the right of withdrawal is not applicable and, therefore, the Customer cannot exercise it.

11. Exclusion of liability

In accordance with the information provided in the sections "Our professional assistance services", “Purchasing our professional assistance services", "B1/B2 and Canada visa costs”, “Cancellation of Services”, and “Refund Policy” of these Terms and Conditions:

12. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in Spain.

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

13. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

Please be aware that phone calls to our Customer Service might be recorded for security purposes and to improve the quality of the telephone service, this being a standard practice in many companies. You will be duly informed that your call is being recorded and you will also have access to the information on how the Company processes the personal data required during the phone call for the purpose of verifying your identity as Customer in order to properly attend your request. Please be informed that your call will only be recorded only if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended by a customer service agent. If you do not want your call to be recorded, then you must hang up and not continue with your call and contact our Customer Service by email: info@onlineusvisa.com . For further information regarding what we do with your personal data, please can consult our Privacy Policy.

The Customer Service will respond to questions, suggestions, and/or complaints related to the professional assistance services that the Company offers in relation to the application process for obtaining or renewing the B1/B2 and Canada business and/or tourism visa. Likewise, the Customer Service will manage the refund requests that, where appropriate, the Customer makes.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

Likewise, if you are a third party, other than the B1B2 and/or Canada visa applicant, you may be required to provide supporting documentation that you are authorized by the applicant to make, on their behalf, any request in regards to their B1B2 and Canada visa application and/or our assistance services. This requirement will not be applicable to parents and/or legal guardians of a minor visa applicant, who wish to make a request regarding their minor child's and/or ward's B1B2 and Canada visa application and/or our assistance services in connection with the minor's application.

Based on the above, please note that depending on the type of request made by you, some may be dealt with and/or resolved immediately via chat/phone call, while others will be subject to internal processing. In the latter case, the response to your request will be sent to the contact email address you provided in the B1B2 and Canada visa application form for security reasons.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.